The personal information we collect and use

We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, contact number and address) as well as comments, feedback, product reviews, recommendations.

How we collect information

Information is collected when you access our website, when you enter information via the contact form, when you enquire via email, social media channels or by any other means. 

How we will use your data

The personal and non-personal information collected will be used to:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support in relation to the service

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional marketing messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services; 

  5. To comply with any applicable laws and regulations.

 

How we store your personal data

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

In addition, your personal information will be stored in our company’s secure email and secure internal databases and handled with confidentiality and only used as outlined within this Privacy Policy. 

Communication

We may contact you (via email, phone call, text message, or social media message) to notify you regarding your account/enquiry/booking, to troubleshoot problems associated with these, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages. From time to time we may contact you about promotional/marketing related messages via email.

 

Cookies

Cookies are text files placed on your computer/device when you access our website.  Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device, including the use of Google Analytics platform.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For further information about how to refuse cookies, please see your browser’s help section. If you do disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Your data protection rights

If you would like to: access, correct, amend or delete any personal information we have about you, or if you would like to withdraw any consents to the collection of personal data, you are invited to contact us at enquiries@soniarani.com

Privacy Policy